Description
Call Center Software helps automate Business process by connecting customers with the executives. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS and many Supervisor features to track and monitor live interactions.
