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The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of mini-trucks: The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the mini-truck Services. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while availing of the service: Soiling or damaging the body and/or any other interiors of the mini-truck. Misusing, soiling, or damaging any of the devices (technical/non-technical) in the truck. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up. Pressurizing the driver to overload the truck with the consignment than the allowed limit. The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions, and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on-demand on the Company. The Company is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a mini-truck booking. The location based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer. The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so. The Company shall be entitled at any time without giving any reason to terminate the booking of the truck done by the Customer. User(s) shall indemnify E Pickup with respect to any expenses incurred with respect to such booking. In case of lost items inside the Company during the journey, Company will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same. E Pickup aggregates its vehicles for the purposes of providing services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made towards E Pickup. Further, in the event any payments from the User to E Pickup are pending for the period prescribed by E Pickup in its respective invoice, E Pickup reserves the right to exercise particular lien over the consignment till full payment is made to E Pickup for its services. Additionally, User(s) will be liable to indemnify E Pickup against any loss, damage or expenses incurred by us due to the custody of the consignment during this period. Any complaint in respect of the Services or the use of the mini-truck, the Customer has to inform Company of the same in writing within 24hours of using the mini-truck or the Services of Company. The Company shall not be liable for any conduct of the drivers of the mini-trucks. However, the Company encourgaes you to notify it of any complaints that you may have against the driver that you may have hired using the Company’s Services. The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation, or amendment once such addition, variation, or amendment are incorporated into these terms and conditions at Company’s website at www. E Pickup .in on the date that Company may indicate that such addition, variation or amendment is to come into effect. All the calls made to the Company’s call centre are recorded by the Company for quality and training purposes. In the event You place a query on our app/website including query with respect to our Services, applicable fees or terms of Service, You hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand and agree that such information shall in no event qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the ‘National Do Not Call Register’ or the ‘Private Do Not Call Register’ in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other applicable law. Cancellation Policy: All cancellations made 5 mins after driver allocation will incur a cancellation fee of Rs.50. Canceling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours. Figures are subject to change Toll Charges: In case of a toll on your trip, the return toll fare will be charged.
