Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers.
This practical and engaging web-based training course covers tactics for making the most of every customer contact, whether in person, on the phone, or online.
Design Elements: Organisational Diagnosis, Training Workshops, Webinars, Coaching Sessions, Certification
Delivery Elements: Presentations, Simulations, Role Play, Case Studies, Audio Visuals, Technology Blending
