The second wave of the global pandemic ie. Covid-19 has taught traditional banks across the world that being digital & facilitating technological banking & financial solutions is the only key to survive in the market during a crisis. This is the reason why these new technologies, inspired by artificial intelligence, machine learning & other types of robotic process automation (RPA) are being utilized by more & more banking & financial institutions in the hope of delivering improved productivity, cost-saving, and more comprehensive & better banking experience to their customers.
According to our financial expert, Mr. Ngulminthang Lhanghal, several factors are causing disruptions in the banking industry including increased cyber-attacks and many more. And thereby banks across the world are adopting automation to cope with the changes and to provide better solutions to customer’s requirements & preferences.
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