IBT Support takes the predictable ITIL tool complexity out of the picture and provides an ITIL processes that fits perfectly with your service desk technology. Easily manage incidents, user service requests, events, and problems with IBT help desk ticketing solution. Quickly solve common issues with a pre-selected response called a macro. Integrate with your IT asset management system and keep track of phone calls, monitors, computers, and more, for a powerful automated service.
Gain a 24/7/365 Help Desk with trained agents who have intimate knowledge of your unique environment. IBT Use a wide range of tools, language support and technologies to craft the perfect service desk solution.
IT Help Desk Features:
Tracking of incoming problems
Service Level Agreements (SLAs)
Problem resolution
Problem escalation procedures
Automated notifications and alerts
Reports about timing
Customer reporting
Let our remote service desk help you conquer IT support, so you can increase efficiencies and scalability for your organization.
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